Crash car insurance

A mid-sized national P&C insurance carrier’s products were lagging behind its competitors.  The organization was struggling to implement new product options and price their products competitively.

To address these challenges the client had purchased new policy administration, rating, and billing technology.  Unfortunately they were struggling to manage the endeavor and the program had begun to stall.

The President of the P&C division and corporate CIO asked for interim business leadership to help get the program back on track.

Leading a small group of product specialists, work was completed to identify the short and long term product feature needs across all the organization’s personal lines business.  These requirements were then used to evaluate the functionality fit with the supporting policy admin, rating, and billing technology.

A formal decision making process was then established to evaluate and make product feature trade off decisions.  In addition, improved project delivery discipline was put in place to better manage in-flight projects.

Based on the product trade-off decisions a go forward strategy and implementation roadmap was delivered.

Key Project Outcomes

  • Executive management developed a significantly better understanding of their product strategy and implementation challenges
  • A more fact-based approach was used to evaluate product feature trade-offs which resulted in better business outcomes
  • The client ultimately decided to implement a different policy and rating solution, foregoing millions in technology customizations
  • The organization learned to take a more disciplined approach to project delivery and large program coordination
  • Enhanced executive oversight was established that provided decision making transparency



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Phil Kelly

Phil Kelly

Managing Partner at iPower Consulting
Phil Kelly is the founder and principal consultant of iPower Consulting. He helps healthcare organizations improve their ability to access and use data. With over 25 years’ experience, he has helped clients be more data-driven, deliver technology solutions faster, and improve collaboration. If you are a healthcare leader and have ideas about how you want to use data in your organization, but aren’t quite sure how to go about it, Phil may be able to help. You can learn more about Phil at or contact him directly at 630.219.0047 or

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